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We know it’s frustrating to contact support, so we work hard to make sure you won’t have to. But if you do, you can call us directly and one of our founders will answer. Believe it.

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FAQs

If you are eligible to file Form 1040EZ, as millions of Americans are, then you can file with Common Form. We'll inform you if you're not eligible as you're doing your taxes, so get started now with confidence.

If you're the type of person who likes to do their homework first, the most common reasons people are NOT eligible to file 1040EZ are listed below. You can also review the full list of 1040EZ eligibility requirements here.
  • You will claim a dependent
  • You or your spouse is age 65 or older
  • You made $100,000 or more in taxable income
  • You received income reported on a 1099-MISC
  • You have investment income - dividends or capital gains collected upon the sale of a security or other assets (stocks, bonds, mutual funds, etc.). Contributing to a 401(k) or IRA is NOT considered investment income.
  • You plan on itemizing your deductions. Itemizing only helps your bottom line if your deductions total more than the standard deduction ($6,200 if single or $12,400 if married filing jointly). Owning a home is one of the most common reasons people itemize.

We don't support filing state returns yet. If you live in a state that has a state income tax, you can file your federal taxes with us and file your state taxes separately. Most states have an option to file for free on their site. California residents can do so here.

Several states do not have state income tax. If you live in one of the states listed below, then you can file with us and you're done.

  • Texas
  • Florida
  • Washington
  • South Dakota
  • Alaska
  • Wyoming
  • Nevada

It costs $9.99 if you're getting a refund, and FREE if you owe Uncle Sam money. We know how unpleasant it is to owe even more to the IRS so we cut those folks a break.

As fast as the IRS can get it to you! It doesn't matter which software provider you use, we're all subject to the same IRS timelines and procedures, and no one gets preferential treatment. IRS expects to issue more than 90% of refunds within 21 days. For more info, go to IRS.gov/Refunds.

The most important date is the filing deadline for individuals, April 15, 2015. However, anyone can request an automatic six month extension. This is done by filing form 4868. If you do file an extension, remember that you must still pay an estimate of your tax liability by April 15th. For more info, see the IRS site.

Other key dates for 2015:

  • January 31, 2015: Filing season begins and the deadline for employers to mail out W-2s.
  • April 15, 2015: Deadline to pay your taxes and to file a return or extension
  • October 15, 2015: Final deadline to file individual returns (requires extension by April 15)

For more details, check out our blog post on this topic.

E-file is the process of submitting your tax return to the IRS electronically. Once you're done preparing your taxes, you can e-file your taxes directly from our product. Common Form went through a rigorous application and testing process with the IRS to be accepted into the e-file program, so you can rest assured we're doing it by the book.

In IRS marketing speak - Last year, nearly 100 million taxpayers opted to use e-file - the safest, fastest, and easiest way to submit an individual tax return. Since 1990, taxpayers have e-filed nearly 1 billion Form 1040 series tax returns safely and securely.

Yes. We'll ask you all the right questions to determine if you're eligible for the EIC. If you are, we'll include it in your return.

EIC is a benefit for working people who have low to moderate income. A tax credit means more money in your pocket. It reduces the amount of tax you owe and may also give you a refund.

Nothing is more important than the security of your data, so we take the same measures that banks do to protect it.

  • 256-bit SSL encryption. We use the highest level of encryption available to protect your information. All of your data is protected using this technology
  • IRS Certified. We passed a rigorous IRS screening process to earn our status as an authorized e-file provider. You can imagine what that was like.
  • Vetted by trusted 3rd parties. We partner with security giants TRUSTe, IdenTrust and Comodo to offer world-class information security.
  • Best practices. We follow industry standards to make sure your data is safe, our software is secure, and our operating procedures are flawless.

NO! We absolutely will not share your data with 3rd parties for the purposes of sales or marketing. Even if we were that shady, Internal Revenue Code section 7216 legally prevents us from doing so without your consent. We don't want to go to jail.

If we ever do use information about you, for example to tell the world about how fast our business is growing, it will always be completely non-identifiable, aggregated data. Want to read more? Check out our privacy policy.

Yes you can. Once you're done preparing your tax return, you have the option to print it and to save a copy as a PDF. If you want, you can also file by mail, but that takes longer to get your refund, so we recommend e-file.

No. We're staying narrowly focused on providing the best 1040EZ experience possible. If you need to amend your return, file form 1040X by mail, regardless of where or how you filed your initial return.

IRS limits you to 5 returns per email address in any online personal tax preparation product. Really, we can't make this stuff up. You can file up to 5 with a single Common Form user account, but if you need to file more than 5, you'll need to create another account.

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